i hear we're on orange alert all of a sudden. how festive. 'course, work's been on red alert for a few days now.
indeed, we've made slashdot and cnet with our little boo-boo. so, we sent out an email about it on wednesday night, and at the same time made preparations to deal with the influx of calls on thursday. we re-redid the phone tree (we had just put the new call center in you-know-where on live on tuesday) so as to make it possible for them to get right through to a special queue just for this issue. i had the pleasure of manning this queue for nearly six hours on thursday. in the first three hours of the day, we took 180 calls on this issue alone; literally one every minute.
all in all, we've gotten off pretty easily so far, though, considering the magnitude of the blunder. callers have by and large been very understanding, and also appreciative of our diligence in making arrangements for a fix. it was literally discovered on the 12th, and publicized practically as soon as it was confirmed. so, much as we tend to hear from only the bad apples and squeaky wheels, by and large, people have been pretty cool about this. particularly given the magnitude of the problem. but we do already have a fix for one, and this week we'll have another. the thing is, while it warms the cockles of my heart to know that the huge effort we've made is appreciated, i don't know how many people have heard about it yet. two years too late, we've still got people using one of two different outdated license codes to call us, since they've been living under a rock and not checking their email. but now we've got just the thing to get them out from under it, don't we? the important thing is, i'm going to be in another state the weekend it all blows up.
anyway, i've probably said too much, but it's not as if i give a fuck anyway. i think i'm coming down with something. it's the most wonderful time of the year. yesterday, some dickhead ran into me with his shopping cart in the grocery store. twice. he'd already pushed me into the conveyor belt, and the cashier was still bagging the lady in front of me's purchases. perhaps this fucker thought that his looking at his watch and asking his fur-covered wife if they were going to make it would prevail upon me to just step aside and let him cut. it was so bad that the cashier noticed it, and pointed out to me that he really seemed not to like me. i fucking hate people.
today (or is it tomorrow?) is the shortest day of the year. it's both a wonderful thing and a sad thing. i like the fact that it's so dark out, but i don't so much like the fact that it's just going to get lighter from here. bah. Since the beginning of time man has yearned to destroy the sun...
but the darkness matches well the funk i've been in lately. i'll spare y'all the introspective crap that gives bloggers a bad name. but in short, i've been in a bad mood lately. so i apologize for that to those i've been uncommonly surly or antisocial to lately. anyway. merry x-mas.
Hey, look up. It's the darkest day of the year!
I agree, people suck and must be destroyed.